Bella rewards loyal clients. Receiving regular massages reduces stress and pain, restores muscular health, helps to prevent muscular injuries and assists with postural issues.

Loyalty Rewards Program

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Clients automatically receive the benefits of this program based on how often they visit. This is valid for massages at the Kenmore Clinic only, not mobile massages.

If you have 5 massages with Essential Restorative Massage within a 3 month period, you may receive an extra 15 minutes free on the fifth massage.*  

To qualify for this reward you would need to have a massage at least once every 3 weeks.

For the fifth visit most people choose to receive a 75 minute massage for the price of 1 hour. However you can choose to receive 105 minutes massage for the price of a 90 minute massage.

E.g. If you have your first massage on 17 January, you would have until 17 April to be up to your fifth massage and claim your reward. Then the next reward start date will begin on your sixth visit and so on. The more often you come, the more often you are rewarded! 

Cancellation Policy

  1. Generally, it is expected you will give at least 48 hours notice when you need to change an appointment. This is in courtesy of your massage therapist and other clients as your appointment time has been reserved for you, and it can be difficult to fill a spot with little notice. It is easy to reschedule via the online booking app (or by contacting me) so if you do need to reschedule please do so at your earliest convenience and note that you can only cancel/reschedule online up until 24 hours prior to your appointment. If giving less than 24 hours notice you will need to call me.

  2. If less than 24 hours notice is given with no medical issue/extenuating circumstances, 50% of the treatment fee may apply.

  3. If you fall ill with less than 24 hours until your appointment, then please call Bella on 0433 523 678, giving at least 3 hours notice so that your appointment can be rescheduled with no penalty. Please leave a voicemail message if your call is unanswered.

  4. No show - when you don't show up and you haven't cancelled your appointment, or cancel last minute - the full fee applies.

  5. REWARDS: If you had to reschedule your appointment when you were due for your loyalty reward, you may carry over your reward only if the appointment still fits within the 3 month period.

Thank you for your understanding.