Payment options include cash, Eftpos and bank transfer
Cash is preferred (to avoid transaction fees)
Eftpos attracts a 1.95% transaction fee payable by the customer. Visa, Mastercard and American Express cards are accepted.
Bank transfer is accepted from regular clients
Complimentary Consultation at Essential Restorative Massage
For first time clients, the consultation can take longer and I take this into account when I book your appointment - you do not need to arrive early, rather I just add extra time between appointments to ensure we have enough time to go through your health history. That's right! The consultation time is complimentary in my practice, within reason - around 15 minutes for first time clients and 5 minutes for repeat clients.
Clients with cancer seeking an oncology massage get 20 to 30 minutes free consultation on their first visit due to the extensive health history.
Private Health Insurance
Private health insurance companies each have their own policies which they change with little to no notice to training providers and therefore not all remedial massage therapists have a provider number with every single company. I have provider numbers with the following companies for remedial massage:
Doctor's Health Fund
Many of these health funds also cover aromatherapy, but it looks like they will be changing their policies soon. In any case you would need to check that your particular policy covers aromatherapy treatments if you are interested in claiming a rebate for this health service. I also have a provider number for aromatherapy with Medibank Private, however again you would need to check that your policy covers aromatherapy.
I provide a high quality sort after service and my massage is very restorative so please don't be discouraged if your health fund isn't listed here. Instead give me a go and if you really like me and want to claim rebates in the future, simply switch health funds.
Claiming is Easy
I provide an official receipt and most companies allow you to claim online.
Mobile Massages Policies
More and more health insurance companies are choosing not to provide rebates for mobile massages. Therefore please check their website or give them a call prior to booking if claiming a rebate is important to you. Your policy is between you and your health fund. As long as I have a provider number for the particular health fun and you have the correct coverage, you can claim (only if it is a remedial treatment, health funds usually don’t cover relaxation massage services).
Health insurance companies often conduct audits on health care providers including massage therapists. They do this with no notice. Note that I always follow their policies and ensure that I meet the requirements for you to claim for a remedial massage. This means that I will not help you make a fraudulent claim (e.g. trying to claim for a gift certificate, requesting that a massage therapist omits that the job was a mobile one, trying to claim under another person's name, etcetera.). I value honesty and authenticity and will not fulfil these types of requests.
If you arrive late you will be charged for the full treatment time but you will only receive the remaining time of your appointment. This is to ensure other clients are not inconvenienced. It is recommended you arrive a few minutes prior to your treatment time.
If you arrive more than 5 minutes early, please wait outside or in your car so as not to disturb another client's massage.
Appointments are confirmed via text message and a reminder text is usually sent around 24 - 48 hours before your appointment.
Generally, it is expected you will give more than 48 hours notice when you need to change an appointment. This is because your appointment time has been reserved for you, and it can be difficult to fill a spot with little notice.
If less than 24 hours notice is given with no medical issue/extenuating circumstances, 50% of the treatment fee will apply.
If you are sick then please call and let me know so that your appointment can be rescheduled with no penalty. In this case I do prefer a phone call and if I don't answer please leave a message.
No show - when you don't show up and you haven't cancelled your appointment, or cancel last minute - the full fee applies.
Thank you for your understanding.
Mobile Massage Price List 1 - suburbs serviced include:
Brisbane city (+ parking fees, if applicable)
Fig Tree Pocket
Red Hill (+ parking fees, if applicable)
Seventeen Mile Rocks
Spring Hill (+ parking fees, if applicable)
West End (+ parking fees, if applicable)
Mobile Massage Price List 2 - suburbs serviced include:
New Farm (+ parking fees, if applicable)